Shipping & Delivery
All orders are processed after payment has been confirmed. Orders are processed on business days, from Monday to Friday, between 8:00 am to 5:00 pm. Please note that business days do not include Saturdays, Sundays, and Holidays.
Delivery is limited to addresses within the Philippines. The customer is responsible for providing the correct and complete delivery details:
- Name of recipient
- House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
- Unit no., floor building name, compound, street name, barangay, town, province and zip code
The use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.
Deliveries are made from 8am to 5pm from Monday to Friday. Change in schedule or charges due to holiday’s will be posted accordingly.
Depending upon the courier, you may expect your orders to be delivered within 2 to 3 shipping days for areas within Metro Manila and 3 to 7 shipping days for areas outside Metro Manila. Shipping days do not include weekends, holidays and the day the order is picked up from our warehouse.
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
We do not accept rush deliveries nor special arrangements for exact delivery times. As we only enlist the services of couriers, we cannot guarantee that your package will arrive in any particular time frame. Moreover, we have no control over weather-related or natural disasters and, as such, we cannot guarantee timely delivery during these unforeseen circumstances.
Track your order
Once an order has shipped out, we will send you an email with the shipment tracking number. If you cannot find this email in your inbox, please check your SPAM folder. You may also view your order’s tracking information by logging into your account.
You may then proceed to the courier’s tracking page and type in the tracking number to get details regarding the shipment.
The tracking details in the couriers’ websites are usually updated on the following business day, but may take up to 2 business days for certain provincial areas. We are not responsible for any delay and inaccurate updates on their websites.
If your order does not arrive within the indicated time frame, please send us an email at firstname.lastname@example.org to inquire about the delivery status.