Returns, refunds, and exchanges are subject to the following conditions:

• Products valid for returns, refunds, or exchanges are only those received with factory/manufacturer defect or damage. While we understand that you might have changed your mind, we won’t be able to take those items back. Give them another chance; you might learn to love them as much as they love you!
• Sale items are also non-refundable and non-returnable.
• Products that are defective can be refunded, returned, or exchanged within only 7 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
• Products should be in its original purchase condition and must be unused.
• Defective items that are part of a set must be returned as a whole set.

Defective Merchandise
If you received an item that has a manufacturer’s defect, notify us immediately at mw.online@motoworld.com.ph. We will coordinate with you on the procedure of the return. Your item must be returned to us in its original unused condition and original product packaging with all tags still attached within seven (7) calendar days from receipt of the defective merchandise. Once we receive the item, we will evaluate whether the defect is indeed manufacturer-related. If so, we will ship to you a replacement item but you will be charge and shoulder the shipping cost both ways. OR you can return the item to the nearest Motoworld Stores to you.

We do not tear open original packaging in blister packs. We exert our best efforts to visually check items for defects before shipping them out. We check for missing parts, damaged items, dents, and such other defects that affect the functionality of the item. Please note we don’t screen minor imperfections like stitches in bags that are not perfectly straight or light scratches in knives and tools, which are not uncommon. Also, given the number of items we sell, we cannot guarantee that we are able to spot all types of defects and imperfections, especially hidden ones.

Since we are an online shop, and do have a retail store display, you are assured that all the items we sell are factory fresh from all our suppliers, come in the condition we received from the manufacturer.

Incorrect Merchandise
This rarely happens but in the unlikely event that you have received the wrong item or package, we hope you can send us a note at mw.online@motoworld.com.ph or contact us and we would love to get your right purchase to your doorstep immediately! Note: The item(s) must be returned to us in its original unused condition and original product packaging with all tags still attached within seven (7) calendar days from receipt of the merchandise.

Wrong Size / Item Ordered
We accept returns for shirts, pants, shorts, jackets, headgear, belts, gloves, protective gear, eyewear, helmets and shoes if you ordered the wrong size; or for some reason you are not satisfied with it. Please email us at mw.online@motoworld.com.ph, contact us immediately OR bring it back in nearest Motoworld Store to you, for you to fit the best size for you.

The item must be returned to us in its original unused condition and original product packaging with all tags still attached within seven (7) calendar days from receipt of the merchandise. The buyer should shoulder shipping both ways.

Returns Exceptions
We inspect each and every product that is returned. We reserve the right to refuse return for any and all returned items if one or more of the following has occurred:

• Obvious wear & tear such as scratches or dents on any merchandise.
• Any and all size adjustments such as links removed from any item, garments that have been laundered, tailored and/or altered, etc.
• Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, animal fur, etc.
• Protective packaging, tags, or original packaging that has been defaced in any manner, or is absent upon return.
• Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.

Refund
If you want to have a refund to any damaged, defective, wrong item delivered, or items that doesn’t fit to you, reimbursement options is STORE credit to your next purchase online or in store! Please email us at mw.online@motoworld.com.ph, contact us immediately OR bring it back in nearest Motoworld Store to you. The item must be returned to us in its original unused condition and original product packaging with all tags still attached within seven (7) calendar days from receipt of the merchandise.